Refund policy

This refund policy applies to all orders and purchases made through the XTIVATE Lifestyle webshop. By placing an order, you agree to this policy.

Refund Options
1.1 The Company offers refunds in the following situations:
a. The product is defective or damaged upon receipt.
b. Incorrect product delivered.
c. The product does not meet the specifications as stated on the website.
d. The product is not delivered within the specified shipping timeframe.

Application Procedure
2.1 To request a refund, contact the Company's customer service within 14 days of receiving the product.
2.2 You must provide the order number, a detailed description of the issue, and any supporting evidence.
2.3 The Company will review the request and respond within a reasonable timeframe with further instructions.

Refund Conditions
3.1 To qualify for a refund, the following conditions must be met:
a. The product must be unused, undamaged, and in its original packaging unless otherwise agreed upon with the Company.
b. All included accessories, manuals, and promotional materials must be returned.
c. The return shipment must occur within 14 days after approval of the return request unless otherwise agreed upon with the Company.
d. The cost and risk of the return shipment are borne by the customer unless the product is defective or incorrectly delivered.

Processing of Refunds
4.1 Refunds will be processed after the returned product is received and inspected by the Company.
4.2 The Company aims to process refunds within 14 days after receiving the returned product.
4.3 The Company reserves the right to refuse returned products or apply a depreciation if the product is not returned in the proper condition.

Refund Methods
5.1 The Company will issue refunds using the same payment method used in the original transaction unless otherwise agreed upon with the customer.
5.2 Any costs or fees incurred in the original transaction, such as shipping costs, will not be refunded unless the Company is responsible for the reason for return.

For any questions or concerns regarding this refund policy, please contact XTIVATE Lifestyle's customer service.